Terms of Use

These Terms of Use (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and Valoria Ventures, LLC, a Georgia limited liability company doing business as BldrOS (“BldrOS,” “Company,” “we,” “us,” or “our”). These Terms govern your access to and use of the BldrOS platform, including all associated websites, applications, APIs, and services (collectively, the “Platform”).

By creating an account, accessing the Platform, or using any BldrOS service, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, our Acceptable Use Policy, and our Cookie Policy, each of which is incorporated herein by reference. If you do not agree to these Terms, you must not access or use the Platform.

If you are entering into these Terms on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, “you” and “your” refer to that entity.

BldrOS is a construction business management platform designed for general contractors, specialty contractors, and construction services companies. The Platform provides tools for lead management, customer relationship management, estimate generation, project management, communication management, payment processing facilitation, subcontractor coordination, and related business operations.

BldrOS is an operational platform and productivity tool. It does not provide construction services, act as a general contractor, serve as an employer of subcontractors, or provide legal, financial, or tax advice. All business decisions made using the Platform remain the sole responsibility of the User.

2.1 Eligibility

The Platform is available to individuals who are at least 18 years of age and to businesses that are legally organized and in good standing in their jurisdiction of formation. By using the Platform, you represent that you meet these eligibility requirements and that all registration information you provide is accurate, current, and complete.

2.2 Account Creation

To access the Platform, you must create an account and provide accurate information including your legal name, business name, email address, phone number, and any additional information required for identity verification, payment processing, or regulatory compliance. You agree to update this information promptly if it changes.

2.3 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify BldrOS at security@bldros.com if you become aware of any unauthorized access to or use of your account. BldrOS will not be liable for any loss or damage arising from your failure to safeguard your account credentials.

2.4 Organization Accounts

BldrOS accounts are organized at the organization level. The individual who creates an organization account is designated as the account owner and may invite additional users, assign roles, and manage permissions. The account owner is responsible for the actions of all users within their organization and for ensuring that each user complies with these Terms.

3.1 Free Trial

BldrOS offers a seven (7) day free trial for new organizations. A valid payment method is required to initiate the trial. You will not be charged during the trial period. If you do not cancel before the trial period expires, your subscription will automatically convert to a paid plan at the rate corresponding to the plan you selected at registration.

3.2 Subscription Plans

BldrOS offers multiple subscription tiers, each with defined feature sets, usage limits, and pricing as described on our Pricing page. Plan details, pricing, and feature availability are subject to change. We will provide at least thirty (30) days’ notice before any pricing change takes effect for existing subscribers.

3.3 Billing and Renewal

Subscriptions are billed in advance on a monthly or annual basis, depending on the billing cycle you select. All subscriptions automatically renew at the end of each billing period unless cancelled prior to the renewal date. You authorize BldrOS to charge your designated payment method for all applicable fees.

3.4 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. No partial refunds are provided for the remainder of an active billing period. Upon cancellation, you retain read-only access to your data for thirty (30) days, after which your account and associated data may be archived in accordance with our data retention practices.

4.1 Third-Party Payment Processor

BldrOS facilitates payment processing through Stripe, Inc. (“Stripe”), a third-party payment processor. By using the payment features of the Platform, you agree to be bound by Stripe’s Terms of Service and Privacy Policy, as may be modified by Stripe from time to time.

4.2 Stripe Connect

The Platform utilizes Stripe Connect to facilitate payments between Users and their customers. When you enable payment processing, you create a Stripe Connected Account that is linked to but separate from your BldrOS account. BldrOS acts as the platform in this arrangement and is not a party to the transactions between you and your customers.

4.3 Platform Transaction Fees

In addition to Stripe’s standard processing fees, BldrOS charges a platform transaction fee on payments processed through the Platform. The current platform fee rate is displayed on your account dashboard and on our Pricing page. BldrOS reserves the right to modify the platform fee rate with thirty (30) days’ advance written notice to affected Users.

4.4 Transaction Flow

When a payment is processed through the Platform: (a) the customer’s payment method is charged the full invoice amount; (b) Stripe deducts its standard processing fees; (c) BldrOS deducts the applicable platform transaction fee; and (d) the remaining balance is deposited into the User’s connected Stripe account according to Stripe’s standard payout schedule.

4.5 No Custody of Funds

BldrOS does not hold, custody, or control User funds at any point during the transaction process. All funds are processed, held, and disbursed by Stripe in accordance with Stripe’s terms and applicable regulations. BldrOS is not a bank, money transmitter, or financial institution.

4.6 Chargebacks and Disputes

Payment disputes, chargebacks, and refund requests are handled directly between the User and Stripe through the User’s Stripe Connected Account. BldrOS may provide transaction data to assist in dispute resolution but bears no liability for the outcome of any payment dispute. Platform transaction fees are non-refundable, including in the event of a chargeback, unless BldrOS determines otherwise at its sole discretion.

5.1 Telephony and Messaging

The Platform provides telephony and messaging capabilities through Twilio, Inc. (“Twilio”), a third-party communications provider. These capabilities include inbound and outbound voice calls, SMS messaging, and call recording. Use of these features is subject to Twilio’s Terms of Service and Acceptable Use Policy, as well as all applicable telecommunications laws and regulations.

5.2 Call Recording and Consent

The Platform supports call recording functionality. You are solely responsible for complying with all applicable federal, state, and local laws governing call recording and consent, including but not limited to one-party and two-party consent requirements. BldrOS does not provide legal advice regarding recording consent requirements in your jurisdiction. You represent and warrant that you will obtain all necessary consents before recording any call.

5.3 SMS Compliance

You are responsible for ensuring that all SMS communications sent through the Platform comply with the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and all applicable federal and state regulations governing commercial messaging. You must obtain proper consent from recipients before sending messages and must honor all opt-out requests promptly.

6.1 Nature of AI Features

The Platform includes features that utilize artificial intelligence and machine learning to assist with tasks including call transcription, voice note transcription, and estimate generation from user-provided inputs such as photographs, text descriptions, and voice recordings. These features are tools designed to assist your decision-making, not replace it.

6.2 No Guarantee of Accuracy

AI-generated outputs, including transcriptions and estimates, are provided on an “as-is” basis and may contain errors, omissions, or inaccuracies. You are solely responsible for reviewing, verifying, and approving all AI-generated content before relying on it or sharing it with third parties. BldrOS makes no representations or warranties regarding the accuracy, completeness, or fitness for purpose of any AI-generated output.

6.3 Data Processing

Content submitted to AI-assisted features may be processed by third-party AI service providers. Such processing is governed by our Privacy Policy and the applicable provider’s terms of service. BldrOS selects AI service providers that maintain commercially reasonable data handling and confidentiality practices.

7.1 Ownership

You retain all ownership rights in the data, content, and materials you submit to or generate through the Platform (“User Content”), including but not limited to customer information, project data, photographs, estimates, invoices, and communications records. BldrOS claims no ownership interest in your User Content.

7.2 License Grant

By submitting User Content to the Platform, you grant BldrOS a non-exclusive, worldwide, royalty-free license to use, process, store, reproduce, and display your User Content solely for the purpose of providing, maintaining, and improving the Platform and its services. This license terminates when you delete your User Content or close your account, subject to our data retention practices and any legal preservation obligations.

7.3 Data Portability

You may export your User Content at any time through the Platform’s export functionality. Upon account termination, BldrOS will make your data available for export for thirty (30) days, after which it may be permanently deleted.

7.4 Prohibited Content

You may not submit User Content that violates these Terms, our Acceptable Use Policy, or any applicable law. BldrOS reserves the right to remove or disable access to User Content that violates these Terms, without prior notice.

The Platform, including its software, design, documentation, trademarks, logos, and all other proprietary materials, is owned by BldrOS and protected by applicable intellectual property laws. These Terms do not grant you any right, title, or interest in the Platform beyond the limited right to use it in accordance with these Terms.

You may not copy, modify, distribute, reverse engineer, decompile, or disassemble any part of the Platform, except as expressly permitted by applicable law or with our prior written consent.

9.1 Disclaimer of Warranties

THE PLATFORM IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND QUIET ENJOYMENT. BLDROS DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.

9.2 Limitation of Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL BLDROS, ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, ARISING OUT OF OR RELATING TO YOUR USE OF OR INABILITY TO USE THE PLATFORM, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF BLDROS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9.3 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF BLDROS FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO BLDROS IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00 USD).

9.4 Essential Basis

The limitations and exclusions in this section apply regardless of whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, and shall apply even if any limited remedy set forth herein is found to have failed its essential purpose. These limitations are an essential basis of the bargain between you and BldrOS.

You agree to indemnify, defend, and hold harmless BldrOS and its officers, directors, members, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your use of the Platform; (b) your User Content; (c) your violation of these Terms; (d) your violation of any applicable law or regulation, including telecommunications and recording consent laws; (e) any transaction between you and your customers processed through the Platform; or (f) any claim by a third party related to your construction business operations.

11.1 Termination by You

You may terminate your account at any time through your account settings or by contacting support@bldros.com. Termination takes effect at the end of the current billing period. You remain responsible for all fees incurred prior to termination.

11.2 Termination by BldrOS

BldrOS may suspend or terminate your access to the Platform, in whole or in part, at any time and for any reason, including but not limited to: (a) violation of these Terms or any referenced policy; (b) non-payment of fees; (c) suspected fraudulent, abusive, or illegal activity; (d) extended periods of inactivity; or (e) upon request by law enforcement or other government agency. BldrOS will use reasonable efforts to provide notice prior to termination, except where immediate action is necessary to protect the Platform, its users, or third parties.

11.3 Effect of Termination

Upon termination: (a) your right to access and use the Platform ceases immediately; (b) you remain liable for all fees incurred prior to termination; (c) provisions of these Terms that by their nature should survive termination shall continue in full force and effect, including but not limited to Sections 7 (User Content and Data), 9 (Limitation of Liability), 10 (Indemnification), 12 (Dispute Resolution), and 13 (General Provisions).

12.1 Governing Law

These Terms and any dispute arising out of or relating to these Terms or the Platform shall be governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of laws principles.

12.2 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first contact BldrOS at legal@bldros.com and attempt to resolve the dispute informally for a period of at least thirty (30) days. Most disputes can be resolved through good-faith negotiation.

12.3 Binding Arbitration

If informal resolution is unsuccessful, any dispute, controversy, or claim arising out of or relating to these Terms, including the determination of the scope or applicability of this agreement to arbitrate, shall be determined by binding arbitration administered by the American Arbitration Association (“AAA”) in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator in Atlanta, Georgia. Judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.

12.4 Class Action Waiver

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU AND BLDROS AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS OR REPRESENTATIVE PROCEEDING.

12.5 Exceptions

Notwithstanding the foregoing, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights. Claims arising under the payment processing provisions may also be subject to Stripe’s dispute resolution procedures.

13.1 Modifications

BldrOS reserves the right to modify these Terms at any time. Material changes will be communicated through the Platform or via email to the address associated with your account at least thirty (30) days before they take effect. Your continued use of the Platform after the effective date of any modification constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue use of the Platform before the effective date.

13.2 Entire Agreement

These Terms, together with the Privacy Policy, Acceptable Use Policy, Cookie Policy, and any other policies referenced herein, constitute the entire agreement between you and BldrOS regarding your use of the Platform and supersede all prior and contemporaneous agreements, proposals, and communications, whether oral or written.

13.3 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable while preserving the parties’ original intent.

13.4 Waiver

The failure of BldrOS to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of BldrOS to be effective.

13.5 Assignment

You may not assign or transfer these Terms or your rights hereunder, in whole or in part, without the prior written consent of BldrOS. BldrOS may assign these Terms in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets, upon notice to you.

13.6 Force Majeure

BldrOS shall not be liable for any failure or delay in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, government actions, internet or telecommunications failures, or third-party service provider outages.

13.7 Notices

All notices under these Terms shall be in writing. Notices to BldrOS must be sent to legal@bldros.com. Notices to you will be sent to the email address associated with your account. Notices are deemed received when sent, provided no delivery failure notification is received by the sender.

13.8 Contact

For questions regarding these Terms, contact:

Valoria Ventures, LLC d/b/a BldrOS
Email: legal@bldros.com
Atlanta, Georgia, United States